Technical & Service support

Service timeliness：

When a fault report received from customer（including telephone，fax and email）:

LABTONE will respond within 4-8 hours(working time），provide solutions and eliminate fault within 12-24 hours.After the equipment guarantee period ended，supplier still has obligation to provide users with technical support and after-sales service.

Presales

1.Ttechnical consultation：test method,laboratory planning and suggestion.
2.Equipment selection：selection scheme，FAQ.

3.Product testing scheme.

In-sales

1.Customer communication and progress report.
2.Guidance for pre-installation preparation，equipment commissioning and test run.

3.Calibration（when third party's verification is required）.

After-sales

1.Technical training：operation of equipment，daily maintenance，common fault diagonsis and troubleshooting.
2.Scheduled on-site service：detection of problem as soon as possible in order to eliminate equipment and anthropogenic hazards.This is to ensure long term and stable equipment operation as well as delivery of latest technical information.
3.Technical support：special paid services are provided according to customer's needs.

Service timeliness：

When a fault report received from customer（including telephone，fax and email）:

LABTONE will respond within 4-8 hours(working time），provide solutions and eliminate fault within 12-24 hours.After the equipment guarantee period ended，supplier still has obligation to provide users with technical support and after-sales service.

Presales

1.Ttechnical consultation：test method,laboratory planning and suggestion.
2.Equipment selection：selection scheme，FAQ.

3.Product testing scheme.

In-sales

1.Customer communication and progress report.
2.Guidance for pre-installation preparation，equipment commissioning and test run.

3.Calibration（when third party's verification is required）.

After-sales

1.Technical training：operation of equipment，daily maintenance，common fault diagonsis and troubleshooting.
2.Scheduled on-site service：detection of problem as soon as possible in order to eliminate equipment and anthropogenic hazards.This is to ensure long term and stable equipment operation as well as delivery of latest technical information.
3.Technical support：special paid services are provided according to customer's needs.